RETURNS AND EXCHANGES

We are not responsible for packages lost by any carrier company.

RETURNS

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.

• All returns must be pre-approved by customer service. If you are concerned about a potential return or exchange, please contact Customer Service by email at contact@cosmocrown.com
• Returns must be made within 15 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.

• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 5-7 business days of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
• Please do not mail any packages C.O.D., as they will not be accepted.

EXCHANGE POLICY
We are happy to exchange any merchandise that is defective, damaged or unused.  If you will need to exchange your product, please review the information below.
• We accept exchanges on items purchased on cosmocrown.com only up to 15 days after the original purchase.
• Please enclose the product you wish to exchange and the copy of your receipt.  On the copy, write instructions on what item(s) to exchange.
• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
• You will be responsible for the return shipping & handling charges, which will not be refunded.

DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact customer service within 15 days for a replacement.  Items will not be replaced after 15 days.